Parallels Automation

Parallels Automation is a datacenter automation solution which provides both operational support (OSS) and business support (BSS) systems to optimize the use of server resources.

Service providers use Parallels Automation to improve service delivery and save money by automating repetitive and time-consuming tasks. Process automation begins with online ordering and extends through order provisioning, billing, and customer maintenance. Using Parallels Automation, service providers can:

• Create customized service plans (see below) across both Windows and Linux platforms
• Accept orders from a customizable online store
• Integrate domain registration into the ordering process
• Provision orders based on customizable workflows
• Enable customer self-service using web-based control panels
• Bill customers based on usage or monthly recurring fees
• Collect money using credit cards, PayPal, direct debit, checks, and other methods
• Notify customers of maintenance, plan expiration, and resource overages
• Enroll branded resellers using several service models
• Market and up-sell services to existing customers

Parallels Automation consists of two integrated systems which can be purchased separately or as an integrated package. An overview of these two systems is provided below.

Service Plans

Parallels Automation is a customized solution, but some services can be rapidly purchased and deployed from pre-engineered architectures. Parallels Automation pre-defined modules provide rapid implementation for customers.

Pre-engineered modules include:

• Pre-defined pricing
• Contract templates
• Statement of work for installation
• Hardware requirements
• Network diagram
• Defined software and features sets
• Training

Customers can start with a pre-engineered architecture and customize it for their specific needs.

Parallels Automation is a customized datacenter solution for datacenter owners who want to improve average revenue per customer, increase customer satisfaction, and improve sales conversion rates. The cost of the system depends upon the number of services offered (see table below) as well as the amount of customization and integration with existing systems